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F.A.Q

Thank you for visiting our online store. Here we provide frequently asked questions and answers to help you questions. We hope to make clear and informative for you online shopping.

Honest seller, 100% satisfaction return policy, secure payment and fast delivery.

Q1. Is it safe to order online?
A: Our site is secured with the latest security protection. Please see our privacy policy for more information.

Q2. How to Contact Us?
A: We believe in the timeliness of customer service, and we will do everything best to satisfy our customers. If you have any problems, comments or suggestions, please contact our customer service.
For any question, We usually answer all queries within 1 business day wait for the holidays

Q3. Is it SCRAM for your site?
R: We do not cheat all customers. We started retail products online for years. We hope to do business with you for long periods of time and create a pleasant shopping experience so that you will get your friends about us. you can be rest assured buy from us.

Q4. How long does delivery?
A: It usually takes 7-9 days to receive your order. Sometimes the products are delivered quickly.

Q5. What payment methods do you support?
A: We accept credit card payments.

Q6. What is the process if i buy your product?
R: Please refer to the five steps.
1. When you want to buy the product to find, choose the appropriate quantities, sizes, etc. and add the items to your cart.
2. When you want to place your order, click the Checkout button on the shopping cart page.
3. Complete all required information on the shipping and billing pages.
4. Check your order before submitting, to verify all information is correct and to get your total order.
5. We will ship your shoes in 48 hours after your payment by credit card.

Q7: How do I know if you sent my order?
A: After sending your order, we will send you a tracking number and you can track online, which will show you where your order is.

Q8.What shipping method do you use?
A: All international shipments are shipped via EMS express. Save more money now enjoying real brand new quality.

Q9. Can delivery address different from the billing address?
R: If your delivery address is different to the billing address, we will send a confirmation email to ask for your confirmation. After confirming the details of your order, we will deliver the goods as soon as possible!

Q10. When and how can I check the status of my order?
A: Normally, when we deliver, you will receive the tracking number by e-mail. And you can check online.

Q11. How can I make returns or exchanges?
A: We provide return and exchange service for our customers. Please refer to our policy firstly and contact us.

Q12. Can I exchange or cancel an order?
A: When we receive an order, we are generally unable to change or cancel it. The order is automatically processed as soon as you press "check out". You can contact us if you want to make a change. However, we can not guarantee that your order will be changed. For we just send the shoes after ordering a few hours. So please contact us in this state.